Effective date: April 7, 2025
Company: Gemmintly (“Gemmintly,” “we,” “us,” or “our”)
Website: gemmintly.shop (the “Site”)
Contact: contact@gemmintly.shop | +1 (408) 297-2615
Address: 859 W Knickerbocker Dr, Sunnyvale, CA 94087, USA
This Shipping Policy explains how we process, ship, and deliver orders placed on the Site. It should be read together with our Terms & Conditions, Pre‑Order Policy, and Refund & Returns Policy.
1) Order Processing Times
- Processing window: Orders typically process within 1–2 business days (Mon–Fri, excluding U.S. holidays). During peak releases and sales events, processing may extend to 3–5 business days.
- Cut‑off: Orders placed after 11:00 AM Pacific Time are treated as received on the next business day.
- Address verification & fraud checks may add time; we will contact you if we need more info.
2) Shipping Methods & Estimates (U.S.)
We ship from Sunnyvale, California via carriers such as USPS, UPS, and FedEx. Carrier availability and service levels may vary by destination and cart contents.
| Service Level | Estimated Transit* |
|---|---|
| Economy (Tracked) | 3–8 business days |
| Standard | 2–5 business days |
| Expedited | 1–3 business days |
*Estimates begin after your order ships. Weather, carrier volume, and other factors may cause delays beyond our control.
Rates: Real‑time rates are calculated at checkout based on weight, dimensions, destination, and service level. From time to time, we may offer free‑shipping promotions; terms will be disclosed at checkout.
3) International Shipping
- We ship to select countries shown at checkout. Some products may be region‑restricted by manufacturers/distributors.
- Duties, taxes, and import fees are the recipient’s responsibility and are not collected by Gemmintly unless explicitly shown at checkout. Your carrier may request payment before delivery.
- Transit times typically range from 7–21 business days, excluding customs clearance. Release‑day delivery is not guaranteed.
- If a shipment is returned due to unpaid duties/taxes, incorrect address, or refusal, we will refund the product price less shipping (and any return shipping/processing fees) once received back in original condition.
4) Packaging Standards (TCG‑Specific)
- Singles: Penny sleeve → toploader or card saver → team bag → rigid/rigid‑mailing envelope.
- Multiple singles: Team‑bagged sets with cardboard protection; larger orders ship in boxes with padding.
- Sealed product: Ship in corrugated boxes with protective dunnage. Minor cosmetic box blemishes may occur and are not considered defects (see Returns).
- Graded cards: Additional padding and bubble wrap; may ship boxed even for small quantities.
5) Pre‑Orders & Mixed Carts
- By default, orders containing in‑stock and pre‑order items ship together when all items are available.
- To receive in‑stock items sooner, place separate orders. We may, at our discretion, split shipments; additional shipping charges may apply.
- See our Pre‑Order Policy for allocation shortfalls and release‑date changes.
6) Tracking, Delivery & Risk of Loss
- You will receive a shipping confirmation email with tracking once your order departs our facility. Tracking may take 24–48 hours to update after label creation.
- Risk of loss transfers to you when we hand off the package to the carrier (FOB origin), except where prohibited by law. Please ensure your delivery address is secure.
- High‑value orders: We may require signature on delivery and/or ship hold for pickup at a carrier location at our discretion to reduce theft risk.
7) Undeliverable, Refused, or Stolen Packages
- If an order is returned to sender due to incorrect address, unclaimed pickup, or refusal, we can reship (additional postage applies) or refund the product price less shipping once received in original condition.
- We are not responsible for packages marked delivered by the carrier but missing from the delivery location. Check with household members/neighbors and contact the carrier. We’ll help open a carrier trace; outcomes are subject to carrier policy.
8) Lost, Damaged, or Incorrect Items
- In transit: If tracking shows no movement for 7+ days (domestic) or 14+ days (international), contact us so we can investigate.
- Damaged/incorrect: Contact us within 72 hours of delivery with photos/video of the shipping box, packing materials, and items. We will assist with replacement, exchange, or refund per our Refund & Returns Policy.
- Keep all original packaging while we investigate; carriers often require it for claims.
9) Address Changes & Order Edits
- We can attempt address changes before your order enters fulfillment. Significant changes may require verification.
- We cannot merge separate orders, swap SKUs, or add items to an existing order; place a new order instead.
10) PO Boxes, APO/FPO/DPO & Freight Forwarders
- PO Boxes: Select USPS services only; large/heavy items may require a street address.
- APO/FPO/DPO: Eligible USPS services only; transit may be extended.
- Freight forwarders: Orders shipped to freight forwarders are considered delivered when received by the forwarder; damage/theft claims must be handled with the forwarder.
11) Holidays & Release Week Peaks
Carrier networks experience holiday and release‑week surges. Please allow extra time during major TCG product launches, Black Friday/Cyber Monday, and December holidays.
12) Changes to This Policy
We may update this Shipping Policy from time to time. If we make material changes, we will post the updated policy with a new effective date. Your continued use of the Services after the effective date constitutes acceptance.
13) Contact Us
Gemmintly
859 W Knickerbocker Dr
Sunnyvale, CA 94087, USA
Email: contact@gemmintly.shop
Phone: +1 (408) 297-2615