Effective date: October 8, 2025
Company: Gemmintly (“Gemmintly,” “we,” “us,” or “our”)
Website: gemmintly.shop (the “Site”)
Contact: contact@gemmintly.shop | +1 (408) 297-2615
Address: 859 W Knickerbocker Dr, Sunnyvale, CA 94087, USA
We want you to love your order. This policy explains how refunds, returns, exchanges, and cancellations work for purchases made on our Site. This policy does not limit any non‑waivable rights you may have under applicable law.
1) Quick Summary
| Item Type | Return Window | Returnable? | Key Conditions |
|---|---|---|---|
| Sealed products (boxes, packs, decks) | 30 days from delivery | Yes | Unopened, in original condition; factory seals intact |
| Singles (raw cards) | N/A | Generally No | Final sale due to condition sensitivity/market volatility |
| Graded cards (PSA/BGS/CGC, etc.) | N/A | Generally No | Final sale; contact us for carrier damage claims |
| Accessories & supplies (binders, sleeves, toploaders) | 30 days | Yes | Unused, unopened packaging |
| Pre‑orders | Before shipment | Maybe | Subject to availability; fees may apply (see §8) |
| Break spots / livestreams (if offered) | Once break starts | No | All sales final once the break begins |
| Mystery lots / randomized bundles | N/A | No | All sales final; pull value not guaranteed |
| Defective or damaged on arrival (DOA) | Within 72 hours of delivery | Yes | Report promptly with photos/video (see §4) |
2) Eligibility & General Requirements
To be eligible for a return:
- Initiate a return within the applicable window (see table above).
- Obtain Return Merchandise Authorization (RMA) from us before sending anything back. Returns without an RMA may be refused.
- Items must be in original condition, with all inserts, accessories, and factory/tamper seals intact.
- Pack returns securely in a sturdy box with padding to prevent transit damage.
Unless the return is due to our error or a covered defect/DOA, original shipping costs are non‑refundable and you are responsible for return shipping. Risk of loss passes to us only when the return is delivered to our facility.
3) How to Start a Return
- Email contact@gemmintly.shop with subject “Return Request – Order #XXXXX” within the applicable window.
- Include your order number, item(s), reason, and clear photos (sealed status, condition, and shipping box).
- We’ll reply with RMA instructions and, if applicable, a prepaid label (for our error/DOA cases).
- Ship the item back within 7 days of RMA approval and share the tracking number.
4) Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item:
- Contact us within 72 hours of delivery with photos/video of the outer box, packing materials, and item.
- Keep all packaging until the claim is resolved. We may request return of the item or additional evidence.
- At our discretion, we will replace, exchange, or refund the affected item(s). For carrier‑caused damage, we’ll assist with the claim.
Manufacturer defects (e.g., mispacks, print defects) inside sealed product are typically handled by the manufacturer. If a factory issue is discovered after opening sealed product, please contact the manufacturer’s customer service; we’ll help with contact details where possible.
5) Non‑Returnable / Final‑Sale Items
- Opened sealed products (boosters, ETBs, boxes)
- Singles and graded cards (unless we shipped the wrong item or there is a carrier damage claim)
- Break spots/livestream entries, once the break starts
- Mystery lots/randomized bundles and clearance or “as‑is” items noted on the product page
- Digital items, download codes, and gift cards
6) Condition Standards
We follow widely used TCG condition conventions for singles; however, evaluations are inherently subjective. Third‑party grades (PSA/BGS/CGC, etc.) are their opinion at the time of encapsulation. We do not guarantee future grades or investment value.
7) Refunds & Processing
- After we receive and inspect your return, approved refunds are issued to the original payment method.
- Please allow 3–10 business days from receipt for processing; your bank/issuer may take additional time to post the credit.
- Shipping fees are non‑refundable unless the return is due to our error.
- If returned items are not in original condition (missing parts, damage, signs of use), we may issue a partial refund or deny the return.
8) Cancellations, Pre‑Orders & Allocation Shortfalls
- Order cancellations before shipment may be requested by email. Approval isn’t guaranteed.
- Pre‑orders may be canceled before shipment; a processing fee of up to 10% may apply to cover non‑recoverable costs (e.g., payment fees, allocations).
- Allocation shortfalls: If our supply is reduced by the distributor/manufacturer, we may partially fulfill or cancel affected pre‑orders and refund any unfulfilled portion.
9) Exchanges
If the product is eligible and in stock, we can process a like‑for‑like exchange instead of a refund. Standard return steps apply.
10) International Orders
- Duties, taxes, and import fees are the buyer’s responsibility and are non‑refundable.
- For returns, declare the shipment as “Customer Return” to avoid additional import fees.
- Replacement shipping for international exchanges may incur additional costs.
11) Chargebacks & Fraud Prevention
Please contact us first to resolve any issue. Unresolved or fraudulent chargebacks may lead to account suspension and investigation. We provide order and delivery evidence to payment providers as needed.
12) Legal Rights & Conflicts
Nothing in this policy is intended to waive rights you may have under applicable consumer protection laws. Where a conflict exists between this page and lawfully required rights (e.g., right of withdrawal for certain EEA/UK consumers), the latter controls. If you believe you’re entitled to a specific statutory remedy, include that in your request and we’ll assist.
13) Contact Us
Gemmintly
859 W Knickerbocker Dr
Sunnyvale, CA 94087, USA
Email: contact@gemmintly.shop
Phone: +1 (408) 297-2615